Licenses, Billing & Refunds

1.Current status

RoleFlow is in beta. While licensing is turned off, all paid features are available at no charge, and no payment is taken. We will announce any change to this status in advance.

2.What licenses cover

A license key unlocks paid features for either one community (a community license) or one account (an account license). Community licenses are redeemed by the community owner. Account licenses are redeemed by the account holder and raise the number of communities that account may own.

Free communities are limited to three open positions. Free accounts may own one community. Paid tiers remove the position limit and raise the community limit. Custom Discord bots and webhook logs are paid features.

3.Tiers and durations

Keys are issued with a tier (PRO, ENTERPRISE, or LIFETIME) and an optional duration. A keyed duration starts when the key is redeemed. LIFETIME keys do not expire. Keys may have a redemption deadline and a maximum number of uses.

4.Expiry

When a license expires, paid features are locked again. Your data, communities, applications, and settings are kept. You can renew by redeeming another key. Expired features are not deleted.

5.Pricing, payment, and taxes

During the open beta, licenses are granted promotionally or through authorized partner distribution. When commercial licensing tiers launch, prices will be clearly listed in USD prior to purchase. Prices may be shown exclusive or inclusive of applicable sales taxes depending on your location. You are responsible for taxes that apply to your purchase, except where we are required to collect and remit them.

6.Refunds

Digital license keys that have been redeemed and activated to a community server are non-refundable, except where required by mandatory consumer protection regulations or statutory cooling-off periods in your jurisdiction. If you experience an unresolvable technical fault with an activated license, please contact our support desk.

7.Transfers and misuse

License keys are for the community or account they were redeemed for. Do not resell, share, or publicly post keys. We may revoke a key that has been obtained fraudulently, shared publicly, or used in breach of our Terms, and we will tell you when we do.

8.Disputes and contact

If you have a billing question, email support@roleflow.site with your key ID or community name, or open a support ticket in our community server at https://discord.gg/tKPbCXbmr9. These terms are part of our Terms of Service.